Trust & safety

Every promise, provable.

Every Rasoyo caterer is FSSAI-licensed, audited quarterly, ₹1 Cr food-safety insured, and tasting-panel certified. Escrow advances. Dispute resolution in 72 hours.

FS

FSSAI-licensed vendors only

Every Rasoyo-listed caterer has an active FSSAI licence, re-verified every 6 months. No licence — no listing. Zero exceptions.

100%

₹1 Cr food-safety insurance

Every event booked via Rasoyo is insurance-backed. Public liability and food-safety cover. You are never alone with the aftermath.

Every event

Master-chef tasting panel

A rotating panel of veteran cuisine chefs scores every caterer on signature dishes annually. Below 80/100 — you get delisted.

80/100 cut-off
°C

Temperature-logged transport

Perishables are tracked with temperature logs from kitchen to venue. For every event above 300 pax, the log is shared with the host.

Cold-chain proof
24/7

Rasoyo Event Manager

A dedicated human on WhatsApp from T-72 hours to T+24 hours around your event. Answers within 4 minutes.

< 4 min response

Built-in dispute resolution

If something goes wrong, structured arbitration closes within 72 hours. Powered by Samjota.

72 hr SLA

Escrowed advance, milestone release

Your advance is held by Rasoyo. Released in tranches — menu lock, procurement confirmation, service completion. No vanished deposits.

100% refund-protected
GST

GST-compliant, invoiced properly

Every Rasoyo booking generates a compliant GST invoice. For corporate and tax-deductible spends, you don't have to chase anyone.

Auto-generated
Questions answered directly

Frequently asked questions

Is every caterer FSSAI-licensed?
Yes. Active FSSAI licence is mandatory for listing, re-verified every 6 months. Food Safety Supervisor on premises is also required.
What does Rasoyo's insurance cover?
₹1 crore public liability and food-safety insurance covers food poisoning, allergic reactions, property damage from caterer negligence, and public liability at the event venue.
How quickly are disputes resolved?
Rasoyo's structured arbitration (powered by Samjota) closes all disputes within 72 hours of formal complaint.
Are cooks background-verified?
Yes. Every cook and bearer is PAN-verified, with police verification mandatory for premium tier. Attendance is geo-tagged on-site.

Book with confidence.

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